Professional Summary

Principal Product Designer
Zillow | 2022-2025

Led design efforts to uncover product needs, mentored the team in UCD, IA, and content strategy, and helped shape UX visions for two agent management tools. Represented our team in Zillow-wide OKRs, supported hiring. Collaborated cross-functionally with PMs, content designers, and engineers.

Managing Staff Product Designer
Compass | 2021-2022

Team management, user research, journey mapping, and mentoring on user-centered design best practices to meet company and stakeholder OKRs.

Experience Design Manager & Service Design Lead
Brilliant Experience | 2019-2021

Service design strategy, user research and synthesis, UX design recommendations, & information architecture for clients including Google, FINRA, AARP, & more.

UX & Content Strategy Consultant
2016-present

Design research, user testing, synthesis, & user experience recommendations for the following clients: World Bank (EightShapes), NetApp (EightShapes), Network for Good (FRL), Bloomberg Philanthropies (FRL), Highmark BCBS.

Senior Strategist
North & Main | 2018-2019

Strategic planning, content strategy, design research, & copywriting. Clients included the US Holocaust Memorial Museum, USA for UNHCR, KIND, AALU, & Ampersand Art Supply.

Senior Manager, Experience Design
Universal Service | 2016-2018

Worked with stakeholders across the company to create human-centered experiences for users, including 10 product designs & two major site overhauls. Led a cross-functional team of UX designers & researchers to support the Rural Health Care, Lifeline, and Schools & Libraries initiatives.

Senior Manager, UX & Content Strategy
ICF International / Ironworks Consulting | 2011-2016

Worked directly with clients to provide UX, content strategy, design, & information architecture recommendations. Clients included: Highmark BCBS, Anthem BCBS, Freddie Mac, CDC/National Diabetes Education Program, Stantec, Johnson Controls, Evolent Health, & more.

Senior Solutions Analyst, eCommerce User Experience
Marriott International | 2009-2011

Partnered with designers, IAs, developers, and team members across the company to determine the feasibility and implementation of online marketing campaigns.