Resume

Professional Summary

 

Principal Product Designer
Zillow | 2022-2025

  • Led information architecture and design strategy efforts for agent-facing platforms

  • Helped define and evangelize the 2024 UX vision across two products

  • Mentored designers in IA, content strategy, and systems thinking

  • Partnered closely with product, engineering, research, and content teams

Managing Staff Product Designer
Compass | 2021-2022

  • Led and coached a team of designers across UX, IA, and service design

  • Aligned design work with company OKRs and business priorities

  • Developed journey maps and service blueprints for complex workflows

  • Oversaw design intake, prioritization, and cross-functional delivery

Experience Design Manager & Service Design Lead
Brilliant Experience | 2019-2021

  • Directed content strategy and service design engagements for clients including AARP and Google

  • Led discovery and strategy work for complex, regulated services

  • Created content and experience frameworks to support clarity and scale


Senior Strategist
North & Main | 2018-2019

  • Supported large-scale strategic planning, content strategy, design research, & copywriting

  • Clients included the US Holocaust Memorial Museum, USA for UNHCR, KIND, AALU, and Ampersand Art Supply

Senior Manager, Experience Design
Universal Service Administrative Company | 2016-2018

  • Led UX and IA strategy across 10+ major product redesigns

  • Established the organization’s first design system

  • Defined personas, content models, and taxonomies

  • Built scalable UX and content-related processes

Senior Manager, UX & Content Strategy
ICF International / Ironworks Consulting | 2011-2016

  • Led large-scale UX and content strategy work across healthcare and finance

  • Managed and grew multidisciplinary experience design teams

  • Delivered award-winning, highly regulated digital experiences

  • Clients included: Highmark BCBS, Anthem BCBS, Freddie Mac, CDC/National Diabetes Education Program, Stantec, Johnson Controls and Evolent Health

Certifications

 

UX Certification (UXC)

Nielsen Norman Group

Conversation Designer (CXD-1)

Conversation Design Institute

UX & Design in an AI World: Strategic Fundamentals

Maven